COVID-19 Update

COVID-19 Statement

  1. You can refill your propane tanks at our Highland Heights location only. We are not allowing entry into the office, however, please follow the signs for drive-up service at the dock and pay at the window. Only Visa or MasterCard will be accepted. No cash.
  2. Both Midwest Gas offices are closed to the public, but we are still working Monday thru Friday, from 8:00 am until 4:30 pm. We ask you to contact us by phone at 859-441-8112 for delivery and service calls. Invoices and receipts for delivery will be left in a plastic bag under the hood of the propane tank or on the outside of a door. If entry to a building is required, we will request that customers wear a mask and maintain a distance of six feet from our serviceman, who will also wear a mask. We will review these details by phone when scheduling your service call.
  3. To minimize unnecessary physical contact, please use the following methods for customer account payments:
    1. Visa or MasterCard payments can be made by phone or online.
    2. Check or money order payments can be sent by mail, placed in the drop slot at Highland Heights or in the drop box at Falmouth.
    3. Payments to be collected on delivery should be left in a plastic bag or envelope under the hood of the propane tank.